Privacy Policy

Privacy Policy

Who Are We?

We are Reclaim My Money and can be contacted on the below contact details:

· Email: enquiries@reclaimmymoney.co.uk

· Telephone: 0161 823 4343

· Address: Jactin House, 24 Hood Street, Ancoats, Manchester, M4 6WX

Our Data Protection Officer

Our data protection officer can be contacted on the below:

· Email: enquiries@reclaimmymoney.co.uk

· Telephone: 0161 823 4343

· Address: Jactin House, 24 Hood Street, Ancoats, Manchester, M4 6WX

What Data of a Personal Nature Do We Compile From You?

We compile this personal information from you: name, address, phone number, your email and the IP address identifier or web URL of the personal computer that you made use of in order to attach to our site.

What Are the Reasons for Us Collecting Your Personal Data?

We compile and make use of your personal data so that we can assist you with the service(s) That we provide.

We make use of your personal data to make you aware of certain marketing information to you relating to relevant services and products which might be beneficial to you. We’ll send you our marketing information to your email address. Please note that you may revoke your personal details used by us in order to inform you of our marketing content. Every such email will include a link that you can click which will unsubscribe you from our list and stop you getting such information from us in future.

What Is Our Lawful Basis For Handling Your Personal Information?

Under the General Data Protection Regulation (GDPR) we must have a lawful basis to legally handle your personal information. The lawful basis that we rely upon is as follows:

1. Contract – on your instructions, to begin to enter into an agreement or contract in order to deliver our service for you.

2. Legal obligation – to apportion your personal data with police and related bodies and any other regulatory organisation if the law says that it is necessary for us to do so.

3. Valid interests – to make use of your personal data in order to give you marketing information about related products and services going forward, to give your personal data to relevant professionals apart from ourselves who may also be of use to you, and also to give your personal data to our successor(s) if a company acquisition or merger takes place.

What Will Happen If I Don’t Let You Have My Personal Details?

We really need to have these personal details if we are to offer our best service for you. If we fail to collect such details we won’t be in a position to offer our services for you.

Who Do You Give These Personal Details To?

We can give your personal details to the police and related services, anti-fraud organisations and statutory bodies, for example, HMRC and the FCA, if we’re asked to do so by law.

We might employ professional specialists such as lawyers, compliance experts and accounting professionals; these people might be shown your personal details so that they can provide their own service to us. Of course, we will always make sure that your personal details are fully protected by asking these professional service providers for a written confidentiality agreement.

If we are ever taken over or merged with another company we might let the new service providers see your personal details during the merger or acquisition process and afterwards. In these circumstances the new company will require to make use of your personal data in the same way as is described in our Privacy Policy.

For How Long Will Your Personal Details Be Kept?

We’ll keep your personal data for a maximum of six years from the time that you stop being our client. This will be to allow us to check our records if you wish to start a complaint against us within that time, which will be improbable.

If you have no objections to our marketing material or if you do not unsubscribe from our emails then we will keep your personal details for the purpose of marketing until you choose to object or to unsubscribe, which is your right to do at any time.

What Exactly Are Your Legal Rights Regarding Your Personal Details?

Legal Right To See Your Data

You are legally allowed to ask to see copies of your personal data at any time.

Legal Right To Correct Your Details

You are perfectly entitled to ask us to put right any of your personal details which are incorrect.

Legal Right To Deletion

You are perfectly entitled to ask us to delete your personal details from our files.

Can you please be aware that we cannot erase your personal details while we are in the process of providing you with our service. However, we can erase these personal details if and when you decide to stop our service to you when the service has been concluded.

Legal Right To Diminish Our Handling of Your Details

You are perfectly entitled to ask us to restrict or diminish the way(s) in which we make use of your personal details.

Legal Right To Challenge

You are perfectly entitled to challenge and oppose our use of your personal details any time you wish. This can include the legal right to challenge and oppose our use of your own personal details for marketing.

Legal Right to Transfer of Data

You are perfectly entitled to ask for a copy of your own personal details in a readable and suitably reliable form – for example Microsoft Word or Excel – or to ask us to transfer your personal details to another data controller.

Legal Right To Refuse Consent

You are perfectly entitled to refuse your allow us to make use of your own personal details at any stage.

How Can I Apply My Legal Rights Relative To My Own Personal Details?

You are able to apply all your legal rights by getting in touch with us by using any of the above methods of contact.

How Can I Complain About The Way You Use My Personal Details?

You are able to complain directly to us by using any means of contact provided above.

In addition, you are able to complain directly to the ICO (the Information Commissioner’s Office). This is are the regulating body which is empowered to ensure that we make use of your personal details in a manner which is entirely lawful.

You may complain to the ICO directly by going to https://ico.org.uk/concerns/ or phoning the Information Commissioner’s Office on 0303 123 1113.

FIND OUT MORE

Simply fill out our online form and let us help you get the compensation you deserve!