On Wednesday 3rd December, the Financial Conduct Authority (FCA) confirmed that motor-finance complaints will start being handled again from 31 May 2026.Â
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It was detailed that around 14 million agreements could be eligible with the extended time frame of 6 April 2007 and 1 November 2024. The FCA have stated average payments of about ÂŁ700 per agreement, with successful claims qualifying for one of the following circumstances:
1. A discretionary commission arrangement (DCA), which allowed the broker to adjust the interest rate the customer would pay to obtain a higher commission.
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2. A high commission arrangement (35% of the total cost of credit and 10% of the loan).
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3. A contractual arrangement or tie between the lender and broker, which provided exclusive or near exclusive rights to lenders to provide credit.The FCA expects average payments of around £700 per agreement. If you had more than one eligible agreement, you could claim for each one.
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The FCA is still finalising the scheme, further details should be released early 2026.
If youâve already complained, you donât need to do anything. If you havenât complained but think you may be affected, use our claim checker!
For more information, see:
Pause on motor finance complaints handling to lift on 31 May 2026 | FCA
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Reclaim My Money Limited is an authorised Claims Management Company.
By making a claim with our company it does not resolve your complaint quicker or with a better outcome than if you claimed yourself. You are not required to use our services to pursue your claim. You can make a claim yourself via the lender or the Financial Ombudsman Service/ Financial Services Compensation Scheme.
You can claim for free to your lender and the FOS, or by waiting for the compensation scheme the Financial Conduct Authority will launch in 2026.

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We use expert insight, specialist knowledge and smart technology to uncover and pursue claims that some lenders may overlook and undervalue.
Why You Might Have Unclaimed Money:
Did your lender or broker hide how much commission they earned from your deal?
Did your interest rate change without warning or clear reason?
Were you rushed or pressured into agreeing to a deal?
Were the fees confusing or not explained upfront?
We make the process straightforward while ensuring every claim is handled with clarity, care and precision to secure the best possible outcome for every client.

Once you enter your details, we locate your historic car finance records.

Our claims specialists review the details and establish whether you have a claim. We may assign your claim to our panel of solicitors.

We negotiate the settlement directly with the lender and send the outcome to you for approval.
No jargon, no hassle, no endless forms.
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